VeriCortex

Refund Policy

Effective Date: May 14, 2025

This Refund Policy governs refunds for in-app purchases and subscriptions made through the OmoSafe mobile app, a child safety monitoring tool by VeriCortex Limited, intended for parents and guardians. We comply with the Nigeria Data Protection Act (NDPA), GDPR, COPPA, EU consumer laws, and other applicable regulations. This policy aligns with our Privacy Policy, Terms and Conditions, and other policies, available at www.vericortex.com/privacy-policy and www.vericortex.com/terms.

By using the OmoSafe app, you acknowledge and agree to this Refund Policy.

1. General Policy

1.1 Covered Purchases: This policy applies to all OmoSafe subscriptions, in-app purchases, and premium features. All sales are final unless specified in this policy or required by law (e.g., EU’s 14-day withdrawal right for digital services, where applicable).

2. Eligibility for Refunds

2.1 Refund Conditions: Refunds may be granted if requested within 14 days under these conditions:

  • Duplicate Purchase: Accidental multiple subscriptions require transaction IDs.
  • Technical Issues: App failures, including critical safety features (e.g., geolocation, alerts), unresolved after support intervention, require screenshots or error logs.
  • Unauthorized Transactions: Report immediately with transaction details for case-by-case evaluation.

2.2 App Store Refunds: Purchases via Google Play or Apple App Store are subject to their refund policies. Contact support@vericortex.com for coordination.

2.3 Parental Consent Violations: Refunds may be granted if a minor uses OmoSafe without verified parental consent, reported within 14 days with account details. Parents must deactivate the account to prevent further charges. Refunds for critical safety feature failures (e.g., geolocation, alerts) are prioritized.

3. Non-Refundable Situations

3.1 Specific Scenarios: Refunds are not issued for:

  • Dissatisfaction: Disliking feature scope (e.g., geolocation range) or parental control outcomes.
  • Parental Consent Issues: Failure to obtain or verify consent, which requires account deactivation.
  • Non-Use or Misuse: Lack of use or improper configuration of safety features.

3.2 Payment and Access: Payment failures must be resolved with your bank or app store. Non-refunded subscriptions remain accessible until the billing cycle ends.

4. Subscription Cancellations

4.1 Cancellation Process: Cancel subscriptions via the app’s “Account Settings > Subscription > Cancel” menu or through Google Play/Apple App Store settings. Cancellations must occur 24 hours before auto-renewal to avoid charges. You retain access until the billing cycle ends, with no prorated refunds for partial periods.

5. Refund Request Process

5.1 Request Submission: Submit refund requests within 14 days via support@vericortex.com. Include your order number, account details, transaction ID, and issue description. Requests involving critical child safety features are prioritized.

5.2 Appeals: If a refund is denied, appeal within 7 days by replying to the denial email with additional evidence. We respond within 5 business days.

6. Processing Refunds

6.1 Refund Processing: Approved refunds are processed to the original payment method within 14 business days, with email confirmation. App store refunds follow Google Play or Apple App Store timelines. Delays beyond 14 days will be communicated promptly.

7. Policy Updates

7.1 Notification of Updates: We notify users of policy updates via email, in-app alerts, or a website banner at least 14 days before they take effect. Previous versions are available at www.vericortex.com/policy-archive. Continued use after updates constitutes acceptance.

8. International Compliance

For users outside Nigeria, we comply with local consumer laws, such as EU’s 14-day withdrawal right or CCPA protections. Statutory refund rights override this policy where applicable. Cross-border payment issues (e.g., currency conversion) must be resolved with your bank or app store.

9. Accessibility and Support

This policy and refund interfaces comply with WCAG 2.1 standards. For refund inquiries or support, including child safety feature issues, contact:

  • Email: support@vericortex.com
  • Phone: +234-901-529-2170

10. Dispute Resolution

Disputes regarding refund decisions will be resolved through mediation in Lagos, Nigeria, before arbitration or litigation in Nigerian courts. Statutory consumer rights remain unaffected.

11. Governing Law

This policy is governed by the laws of the Federal Republic of Nigeria, without regard to conflict of law principles. For international users, refund terms are subject to local laws, such as EU consumer regulations, where applicable.

By using the OmoSafe app, you acknowledge and agree to this Refund Policy.